Use of your Personal Data (Last update 24/11/19)
What personal data do we collect?
The following lists each type of personal data we collect, and the reason that we collect it.
Email Address, Username and Password
Your email address, username and password are collected at the point of signup when you create an account. As far as Personal Data is concerned, these 3 are the most “personal” pieces of data that we collect from you. These are required to be collected in order to allow you to operate your account on our website.
Internet Protocol Address (IP)
Your IP address is a piece of Personal Data which, when combined with the correct authority and access to your Internet Service Provider, can be used as an identifiable piece of data. Oh, but do not worry! We don’t have the authority to request such data from your ISP, but we are obligated to let you know that we collect it.
Most actions that you perform on our website will result in us logging the IP address that performed the action.
Chatbox Messages, Support Tickets & News Comments
When you make use of these services you provide us with data which is potentially personally identifiable. This is done at your own discretion and is not a required part of using our services. We also do not know exactly what is and what is not personally identifable in the text that you choose to share, so we politely request that you do not post anything which you believe can be used to personally identify you as an individual. This will get us off the hook for being responsible for collecting such data!
What other non-identifiable data do we collect?
Other than Personal Data, we collect some non-identifiable data either directly from you or generated by other data that is provided by you or your actions on our partner’s sites.
- Usage history from services rendered
- Externally recieved payouts on your account as a response from using faucets or apps
- Cryptocurrency wallet addresses
- Details about your web browser such as User Agent and compressed collection of active features and other local settings and plugins
How do you use the data that’s collected?
We use your data mainly to provide you with the services that we offer, which includes improving them and potenitally personalising your experience.
The main use of the data we collect from you is to provide you with the service that you request. Each time you perform an action or request a page from our website, this results in the processing of your personal and non-identifiable data and personalisation of your user experience. Often these products will require further non-personal data to be entered into them to allow them to function. This can result in the generatation of subset data which is linked to your account and stored for as long as required to continue operating and providing the services.
Based on your activity we may automatically personalise and tailor your user experience.
We only use your email address for communication, and mostly for service-specific events such as confirming a withdraw, resetting your password, logging in via Two-Factor Authentication, or submitting a support ticket. Almost all of these emails will be personalised for your viewing. We do not spam and at this time do not send out any marketing materials or newsletters. We’ll be sure to get you to opt-in to any such content if we decide to introduce it in the future.
Your IP address, browser data, activity, username, email address and wallet addresses may be used as part of our Anti-Fraud system for attempting to link multiple accounts together and detect behaviours which we believe to be fraudulant in nature.
At this time, we don’t use any of your data, personal or non-identifiable, for use with personalling Advertisements. All advertising content is selected by the 3rd party advertisement companies at their own discretion and under their own ruleset.
In order to provide you resolutions to your Support Tickets, we use any data that we collected or generated for use with solving the queries outlined in your Support Tickets.
Internal Business Operation
As part of running the website we use your data to develop analytical events, historical logs of activity, and pending and processed requests related to the services we offer. This data is collected and processed and is required for us to properly operate the website, make informed and useful decisions for the future growth of the website, and to ensure the safety and security of the website and it’s content and collected data.
As part of providing the forum, chatbox and news comments system we will use the data you provide while using those services for the sole use of publication for other users to see and read in order to participate in discussions and become informed.
Improvement of services
We use generated analytics and historical logs for the purpose of assessing and improving the functionality, security, performance and user experience for the various services we offer. For example we look at automatically generated error reports for the purpose of resolving bugs in the software, and we aggregate Support Ticket topics to find out the most requested areas for changes or improvements.
Is any of my data being sold?
Absolutely not, and we don’t ever plan to do it! However, as part of the Premium Subscription we allow the Faucet List to be accessed and used via an API. This data does contain the name of your faucets and your username, along with non-identifiable information and generated statistics about your faucet owner’s website or app activity on our platform.
What control do I have over my personal data?
At this time, you can control your collected Personal Data and opt-out of collection by deleting account (contact support).